Service Quality

We aim to provide a focused, flexible and value for money service and will ensure that we are constantly responsive to our clients’ needs.

The success of each project we undertake will be monitored by obtaining feedback from our clients, the participants and our consultants. The results are analysed and any changes required will be implemented.

We guarantee that our services will meet your expectations and objectives. However, if for any reason you are unhappy with any aspect of our work, we promise to rectify any issues, free of charge*. In the first instance, please contact Kevin O’Connell who will investigate all complaints in a thorough and timely manner.

	Our courses are accredited by the Nautical Institute. The Nautical Institute is appointed by the UK Maritime and Coastguard Agency to accredit OPRC Oil Spill Response training courses at all UK levels of training and their equivalent IMO levels 1, 2 & 3. The Nautical Institute is recognised in this role by the International Maritime Organization.
	Our consultants and trainers are listed on the International Maritime Organization roster of approved consultants.
	Our competency based training through e-learning is accredited by the Scottish Qualification Authority.
	We were awarded this national standard in recognition of the investment we make in the development of our people.
	We are proud to be founder members of UK Spill Association.
	We are grateful for the support from European Union initiatives.

 

* Any reports of deficiencies in our services must be reported to us within 7 days of the completion of the project. Offer excludes expenses.