Service Quality

We aim to provide a focused, flexible and value for money service and will ensure that we are constantly responsive to our clients’ needs.

The success of each project we undertake will be monitored by obtaining feedback from our clients, the participants and our consultants. The results are analysed and any changes required will be implemented.

We guarantee that our services will meet your expectations and objectives. However, if for any reason you are unhappy with any aspect of our work, we promise to rectify any issues, free of charge*. In the first instance, please contact Kevin O’Connell who will investigate all complaints in a thorough and timely manner.

We are proud to be founder members of the UK Spill Association. We are grateful for the support from European Union initiatives. Kevin O'Connell, Peter Taylor and John Ostergaard are listed on the International Maritime Organization roster of approved consultants. We are committed to working towards investing effectively in all our employees.